Terms and conditions of use

1. Introduction

1.1    These terms and conditions shall govern your use of our website.

1.2    By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3    If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

1.4    You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

2. Copyright notice

2.1    Copyright (c) 2021 Elite Pest Control Glasgow Ltd

2.2    Subject to the express provisions of these terms and conditions:

(a)    we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)    all the copyright and other intellectual property rights in our website and the material on our website are reserved.

3. Permission to use website

3.1    You may:

(a)    view pages from our website in a web browser;

(b)    download pages from our website for caching in a web browser;

(c)    print pages from our website[ for your own personal and non-commercial use][, providing that such printing is not systematic or excessive];

(d)    [stream audio and video files from our website[ using the media player on our website]]; and

(e)    [use [our website services] by means of a web browser],

        subject to the other provisions of these terms and conditions.

3.2    Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3    You may only use our website for [[your own personal and business purposes]] OR [[define purposes]]; you must not use our website for any other purposes.

3.4    Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5    Unless you own or control the relevant rights in the material, you must not:

(a)    republish material from our website (including republication on another website);

(b)    sell, rent or sub-license material from our website;

(c)    show any material from our website in public;

(d)    exploit material from our website for a commercial purpose; or

(e)    redistribute material from our website.

3.6    Notwithstanding Section 3.5, you may redistribute [our newsletter] in [print and electronic form] to [any person].

3.7    We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website [during server maintenance or when we update the website]. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

4. Misuse of website

4.1    You must not:

(a)    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b)    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)    hack or otherwise tamper with our website;

(d)    probe, scan or test the vulnerability of our website without our permission;

(e)    circumvent any authentication or security systems or processes on or relating to our website;

(f)     use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g)    [impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity)];

(h)    [decrypt or decipher any communications sent by or to our website without our permission];

(i)     [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

(j)     [access or otherwise interact with our website using any robot, spider or other automated means[, except for the purpose of [search engine indexing]]];

(k)    [use our website except by means of our public interfaces];

(l)     [violate the directives set out in the robots.txt file for our website];

(m)   [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)]; or

(n)    [do anything that interferes with the normal use of our website].

 

4.2    You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3    You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].

5. Registration and accounts

5.1    To be eligible for [an account] on our website under this Section 5, you must [be resident or situated in the United Kingdom].

5.2    You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].

5.3    You must not allow any other person to use your account to access the website.

5.4    You must notify us in writing immediately if you become aware of any unauthorised use of your account.

5.5    You must not use any other person’s account to access the website[, unless you have that person’s express permission to do so].

6. User login details

6.1    If you register for an account with our website, [we will provide you with] OR [you will be asked to choose] [a user ID and password].

6.2    Your user ID must not be liable to mislead and must comply with the content rules set out in Section 9; you must not use your account or user ID for or in connection with the impersonation of any person.

6.3    You must keep your password confidential.

6.4    You must notify us in writing immediately if you become aware of any disclosure of your password.

6.5    You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

7. Cancellation and suspension of account

7.1    We may:

(a)    [suspend your account];

(b)    [cancel your account]; and/or

(c)    [edit your account details],

        at any time in our sole discretion with or without notice to you.

7.2    We will usually cancel an account if it remains unused for a continuous period of [18 months].

7.3    You may cancel your account on our website [using your account control panel on the website].

8. Our rights to use your content

8.1    In these terms and conditions, “your content” means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website].

8.2    You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].

8.3    You grant to us the right to sub-license the rights licensed under Section 8.2.

8.4    You grant to us the right to bring an action for infringement of the rights licensed under Section 8.2.

8.5    You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

8.6    You may edit your content to the extent permitted using the editing functionality made available on our website.

8.7    Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

9. Rules about your content

9.1    You warrant and represent that your content will comply with these terms and conditions.

9.2    Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

9.3    Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a)    be libellous or maliciously false;

(b)    be obscene or indecent;

(c)    infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;

(d)    infringe any right of confidence, right of privacy or right under data protection legislation;

(e)    [constitute negligent advice or contain any negligent statement];

(f)     [constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity];

(g)    [be in contempt of any court or in breach of any court order];

(h)    [be in breach of racial or religious hatred or discrimination legislation];

(i)     [be blasphemous];

(j)     [be in breach of official secrets legislation];

(k)    [be in breach of any contractual obligation owed to any person];

(l)     [depict violence[ in an explicit, graphic or gratuitous manner]];

(m)   [be pornographic[, lewd, suggestive or sexually explicit]];

(n)    [be untrue, false, inaccurate or misleading];

(o)    [consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage];

(p)    [constitute spam];

(q)    [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or

(r)     [cause annoyance, inconvenience or needless anxiety to any person].

 

10. Limited warranties

10.1  We do not warrant or represent:

(a)    the completeness or accuracy of the information published on our website;

(b)    that the material on the website is up to date;

(c)    that the website will operate without fault; or

(d)    that the website or any service on the website will remain available.

 

10.2  We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

10.3  To the maximum extent permitted by applicable law and subject to Section 11.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

11. Limitations and exclusions of liability

11.1  Nothing in these terms and conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law.

11.2  The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:

(a)    are subject to Section 11.1; and

(b)    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

11.3  To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

11.4  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.5  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11.6  We will not be liable to you in respect of any loss or corruption of any data, database or software.

11.7  We will not be liable to you in respect of any special, indirect or consequential loss or damage.

11.8  You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

12. Breaches of these terms and conditions

12.1  Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)    send you one or more formal warnings;

(b)    temporarily suspend your access to our website;

(c)    permanently prohibit you from accessing our website;

(d)    [block computers using your IP address from accessing our website];

(e)    [contact any or all of your internet service providers and request that they block your access to our website];

(f)     commence legal action against you, whether for breach of contract or otherwise; and/or

(g)    [suspend or delete your account on our website].

12.2  Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation [creating and/or using a different account])].

13. Variation

13.1  We may revise these terms and conditions from time to time.

13.2  [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]

13.3  If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

14. Assignment

14.1  You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

14.2  You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

15. Severability

15.1  If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

15.2  If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

16. Third party rights

16.1  A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

16.2  The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

17. Entire agreement

17.1  Subject to Section 11.1, these terms and conditions[, together with [our privacy and cookies policy],] shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

18. Law and jurisdiction

18.1  These terms and conditions shall be governed by and construed in accordance with [Scots law].

18.2  Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of [Scotland].

19. Statutory and regulatory disclosures

19.1  We are registered in [trade register]; you can find the online version of the register at [URL], and our registration number is [number].

19.2  We are subject to [authorisation scheme], which is supervised by [supervisory authority].

19.3  We are registered as [title] with [professional body] in [the United Kingdom] and are subject to [rules], which can be found at [URL].

19.4  We subscribe to [code(s) of conduct], which can be consulted electronically at [URL(s)].

20. Our details

20.1  This website is owned and operated by Elite Pest Control Glasgow Ltd

20.2  We are registered in Scotland under registration number SC714492 and our registered office is at 9 Glasgow Road, Paisley, Renfrewshire, Scotland, PA1 3QS

20.3  Our principal place of business is at 9 Glasgow Road, Paisley, Renfrewshire, Scotland, PA1 3QS

20.4  You can contact us:

(a)    [by post, to [the postal address given above]];

(b)    [using our website contact form];

(c)    [by telephone, on [the contact number published on our website]]; or

(d)    [by email, using [the email address published on our website]].

Terms and Conditions of Sale & Service

1              Pricing of Services.

• Any prices displayed via marketing material/websites/social media etc. from Elite Pest Control Glasgow Ltd are subject change without notice and are not guaranteed. Prices are based on a full site survey being conducted prior to any treatment, contract(s) or work commencing. Prices shown via marketing material/websites/social media etc. are for residential customers only. Residential customers will receive a treatment report containing risk(hazards, environment) assessment(s) and safety advice concerning treatment and/or work carried out. 

• Commercial/Industrial sites require a detailed environmental risk assessment and COSHH risk assessment prior to any treatment or work commencing. A quotation will then be issued in writing via hard copy or via electronic means, within 5 working days of the site survey being conducted.

 

2              Acceptance of Contract(s) and Services.

• Elite Pest Control Glasgow Ltd require customer acceptance of work/treatment/contracts to be carried out in writing by means of the following:
• Signature(s)(via treatment report(s), contract forms, documents and/or quotes issued to customer(s))
• Email
• Online/Website acceptance via form submission tools
• Verbal instruction(s) or agreement(s) of contract of work and/or treatment to be carried out is not permitted or accepted. Elite Pest Control Glasgow Ltd will not accept a verbal contract or agreement for services of any kind.
• Elite Pest Control Glasgow Ltd require payment to be made in full and upfront(irrespective of number of visits) once acceptance of the quotation has been agreed by you(the customer). This excludes bank transfer payment method. Bank transfer payment method is only acceptable should the technician of Elite Pest Control Glasgow Ltd deem it acceptable at the time of first visit to your premises. Payments made via bank transfer should be made to Elite Pest Control Glasgow Ltd no later than 2 days from initial call out, You(the customer) are required to make sure a reference number, invoice number and/or customer name is added to the details when a bank transfer is completed.
• This payment requirement of section 2(c) does not apply to annual contractual work whereby clients will be invoiced monthly for services agreed to in writing of the T&C’s signed(by client) by specific the contract document. 

3              Pricing Structure.

• Elite Pest Control Glasgow Ltd reserves the right to change any pricing of work and/or treatment services offered without notice. Prices displayed are typically base prices i.e. (starting prices) and are subject to change based on factors of a site survey(s) and categorised by the following factors.

Pricing is structured as such: 

• Type of infestation(species identification)
• Infestation level(high, medium, low)
• Area(s)/logistics of infestation and ease of access points(buildings, rooms, attics, gardens, sheds etc.)
• Type of equipment/materials/pesticides to be used on site and quantities required
• Time on site including multiple and/or follow-up visits
• Manpower required to complete job

 

1. Chargeable Service Fees:

• Elite Pest Control Glasgow Ltd endeavours to give you(the customer) the best possible price upfront for our services and not charge anything extra. However, some services require multiple visits beyond what can be realised on the first survey/visit.
• Elite Pest Control Glasgow Ltd may therefore charge extra fees in order to cover costs of labour, time, fuel and materials etc. This will be communicated to you via a pest control technician or by the office of appropriate staff members of Elite Pest Control Glasgow Ltd at the time of receiving your quote and prior to treatment commencing.

Detailed below is further information and extra charges for our pest services:

• Insects:
• All pricing for insect(excludes: wasps, flies, ants) treatment/control is based on 1 bedroom sized premises. Additional costs will be payable for larger premises(based on number of bedrooms and/or area requiring treatment)
• Wasp removal pricing relates to treatment or removal of x1 dormant/non active nest, subsequent nests (must be located on same premises owned/leased/rented by the customer) and are chargeable at a fee of £20.00. The price for treatment of an active nest does not include removal of the nest itself from the premises, a subsequent charge of £20.00 is applied for a further visit to remove the nest(if possible) from the premises. No charge will be issued to you(the customer) should a wasp nest require a respray/treatment control providing it was treated by Elite Pest Control Glasgow Ltd previously. Pricing relates to access of wasps nest and/or active entry/exit points of wasps in building structure(s) from ground level/attics/loft spaces whereby x1 pest control technician is required only. Should scaffold, tall ladders, climbing, extra manpower or any other means of access equipment be hired or required, Elite Pest Control Glasgow Ltd reserves the right to add additional fees.

 

• Grey Squirrels: 
• Pricing for treatment/control of grey squirrels is based on Elite Pest Control Glasgow Ltd trapping and removing a maximum of 3 grey squirrels from a site only. An additional cost of £20.00 will be charged for each subsequent visit for dispatch and/or removal of squirrels(s). You(the customer) are not subject to any additional charge/fee should a trap be triggered/set off and require the trap to be reset, but whereby a grey squirrel has NOT been trapped and needing dispatched and/or removed from site

 

• Rodents: 
• Pricing displayed by Elite Pest Control Glasgow Ltd for treatment/control of rodents is for riddance(removal of rodents from a site) only. Residential and/or commercial premises requiring annual contract visits(multi visit call outs/maintenance control) will have specific pricing tailored to meet their needs and based on site survey(s).
• Whereby snap traps (also known as break back traps) are used in the control of rodents on a premises, Elite Pest Control Glasgow Ltd reserve the right to charge an additional fee of £20.00 per visit once a pest control technician has visited you(the customer) on the 3^rd call out/visit and subsequent visits thereafter.

 

• Proofing/Pest Prevention Work:

• Any proofing/pest prevention work required by you(the customer) is chargeable in its own right, none of the prices on display include proofing of any kind. A separate quote will be issued to you if you require proofing/pest prevention work to be completed.

 

4              Health And Safety(Customer Information)

• You(the customer) shall ensure that all advice and instructions we(Elite Pest Control Glasgow Ltd) give you or inform you of by any means. These instructions are for the protection of health and safety of anybody on your premises and are to be followed at all times. Failure to comply with instructions and/or advice given to you(the customer) by Elite Pest Control Glasgow Ltd on treatment and control of pests including proofing against pest ingress may result in additional charges for treatment or termination of our services on your premises.
• You(the customer) must ensure that any person(s) from Elite Pest Control Glasgow Ltd on your premises is informed of any hazards and dangers that we(Elite Pest Control Glasgow Ltd) may encounter whilst work and/or treatment is being carried out on your premises.
• Any pesticides used by Elite Pest Control Glasgow Ltd for services that we provide is approved under the Control of Pesticide Regulations 1986. Details of the pesticides can be provided to you(the customer) of label instruction and/or data sheets pertaining to the chemicals used on your premises. Please ask the pest control technician or contact the office to ask for copies to be sent to you. Elite Pest Control Glasgow Ltd shall comply and are fully compliant with the Control of Substances Hazardous to Health Regulations 2002 (COSHH).
• You(the customer) will not own any of the equipment used by Elite Pest Control Glasgow Ltd and shall not remove and/or tamper with equipment whilst on your premises. We(Elite Pest Control Glasgow Ltd) reserve the right to cancel the contract and/or treatment with immediate effect if our equipment has been deemed to be tamped, destroyed or damaged on purpose or not in line with advice and guidelines given to you(the customer) by the pest control technician. Any equipment owned by Elite Pest Control Glasgow Ltd damaged as a result of improper actions either by you(the customer) or anyone on your premises, means you(the customer) may be liable for a charge(s) for replacement of damaged equipment.
• You(the customer) must inform a member of staff at Elite Pest Control Glasgow Ltd as soon as possible if any defects of equipment, spillage of pesticide(s) is deemed to be hazardous or in a hazardous position. This also includes dead and/or dying animals on your premises. If you require equipment to be moved due to other work commencing on your premises you must notify Elite Pest Control Glasgow Ltd with immediate effect.
• In certain circumstances an information sheet(s) may be provided by Elite Pest Control Glasgow Ltd to you(the customer) with all the health and safety advice and instructional treatment information to ensure safe and effective treatment for your pest problem. All visits to a premises once contracted to carry out work/treatment control has commenced by an Elite Pest Control Glasgow Ltd pest control technician, shall provide you(the customer) with a treatment report detailing work carried out, risks, equipment/pesticides used and health and safety recommendations.